Shipping policy
SHIPPING INFORMATION
We currently only offer shipping within the United States.
A street address is required. We cannot ship to P.O. boxes.
Please double-check addresses. Flatiron Meat Company is not responsible for incorrect or incomplete shipping addresses.
ORDER CHANGES / CANCELATIONS
Want to make adjustments or cancel your order? No problem as long as we receive changes 2 business days before the scheduled ship date.
Cancellations – Once an order has been released to ship at our warehouse or if it is in transit we cannot guarantee a cancellation request can be completed.
Address changes – Once an order has shipped, an address change sent to UPS will always delay a package. This is beyond our control, but we can facilitate the address correction.
RETURNS
We do not accept returns because all our products are food items and it is a quality concern. If you have a concern about an incorrect item received, please contact us at info@flatironmeatcompany.com
COVID-19 Update:
All our items are tightly packaged, and all steaks are individually wrapped, so there is no concern for contamination.
We work closely with our warehouse and delivery provider to ensure they are taking necessary measures to protect our valued customers.
We use UPS delivery as our provider to deliver any ordered goods to your home. Please see the steps they are taking at their website: click here to read.